What is the Giants Club?
The Giants Club is our customer loyalty rewards program. For every dollar you spend at Giant Vapes, you’ll receive points that you can use towards rewards in our store. Being a member of our rewards program means you’ll also receive emails with special offers, promotions, and priority on exclusive items available only to Giants Club members.
How do I join the Giants Club?
It’s easy - just create an account with us here at Giant Vapes! If you already have a Giant Vapes account, you’re in the club. If you haven’t created your account yet, just click HERE and create your Giant Vapes account.
How do I earn points?
Ordering with Giant Vapes is the easiest way to earn points! You will earn 10 points for every $1 you spend with us, automatically*. Points are added to your account within a few hours of your order being shipped.
You can also earn points by referring your friends! Just click “Invite Friends & Earn Points” in your Giants Club rewards panel, and you can invite friends via email or social media, or send a referral link to a friend to sign up. The friends you invite will receive an email with instructions to create a Giant Vapes account and receive a 10% off code for their first order, and once they place their first order with Giant Vapes using that referral code, you’ll get 500 points in your loyalty account. Have questions? Just reach out to our customer service team right HERE.
What can I use my rewards points on?
You can redeem your Giants Club rewards points for Giant Vapes store credit, and you can apply your store credit to any product on our site! Check out the value of your points below.
How do I redeem my rewards?
First, be sure to log into your Giant Vapes account. Then open the rewards panel by clicking on your points balance at the top of the page - it’s located in the very top blue bar, between “Blog” and “Contact Us”. Click “Reward Redemption” in the rewards panel to see the rewards you can redeem!
Once you’ve redeemed a reward, the points used for that reward will be removed from your Giants Club account, and your store credit will be added to your Giant Vapes account and available to use on your next order with us. You can view your current store credit balance by visiting the My Account page. Feel free to contact our customer service team right HERE if you have questions or need assistance with redeeming your rewards points!
How do I use my store credit?
When you have a store credit available on your Giant Vapes account, you can apply that to your order by selecting “Pay using my store credit” during Step 4 of checkout. Be sure to leave the store credit option selected, then click “Proceed to Payment” at the very bottom of Step 4 of checkout, and you’ll be taken to the payment page to enter your information for any remaining balance.
Terms and Conditions apply. Please visit our Terms of Service HERE for more information.
*Note: Points are not earned for shipping fees, taxes, discounts or store credit applied to your orders.