Giant Vapes Frequently Asked Questions (FAQ)
Click on a question to jump to an answer.
Customer service hours are Monday - Friday from 9:00 am - 5:00 pm Eastern Time.
Send us a message by visiting the customer service portal on our Contact Us Page.
Call 855-482-7375 and dial ext. 1 for customer service, ext. 2 to place an order by phone, or ext. 3 for wholesale/distribution.
Live chat by clicking the tab in the bottom right corner of your screen where it says “Have a question?”. During customer service hours one of our customer service team will be there to answer any questions you might have.
Yes! Save 10% on your first order at Giant Vapes with coupon code FIRSTTIMEBUYER10. You can also find special discounts and products on sale in our Vape Deals section. Be sure to sign up for our email newsletter to be notified when sales and special promotions are going on.
Please contact our age verification department at 855-440-9990 or email firstname.lastname@example.org during regular business hours if you have questions about age verification or need manual verification instructions.
Yes! With our Giants Club reward program you’ll earn loyalty points for every purchase you make at Giant Vapes, and bonus points for referrals.
We ship all orders per our same-day shipping guarantee, so you won’t be able to order an item that’s currently out of stock. If a specific item is not available to ship immediately, you’ll see a restock notification prompt instead of the usual “Add to Cart” button. Just enter your email address there and you’ll receive a one-time notification email when we have that item available to ship again.
If you have questions about shipping, you’ll find answers in our Shipping Policy.
We ship all orders from our facility in Rhode Island. We don’t use any third-party shipping services; the products you order from Giant Vapes are in-stock at our location and ready to ship to your door, per our same-day shipping guarantee.
We absolutely do ship to APO, FPO, and DPO addresses! Shipments to these types of addresses are eligible for our USPS free shipping options, though FedEx options are unavailable for military mail.
When you fill out your shipping address, select “United States” as your country and “Armed Forces Europe/Pacific/Americas” as your state to receive the free shipping options for your order.
Please feel free to contact our customer service team from our Contact Us page if you have any questions.
The Awaiting Fulfillment and Awaiting Shipment order statuses (on your My Account page) are what you’ll see when you have successfully completed your order. These statuses mean that your order is being prepared for shipment by our team.
Your order status will update to "Shipped" when it has shipped, and you'll receive a tracking number via email, during our regular business hours, 9am-5pm Eastern Time, Monday-Friday.
No refunds. No returns. Taste is too subjective. Many e-liquids that some find amazing, others dislike, so we cannot offer refunds or returns because you do not like the taste of an e-liquid. We apologize for this in advance.
If a product you ordered arrives damaged, you can return it to us and we will replace it at no charge. We’ll even cover shipping both ways for customers in the continental U.S., by providing you a printable pre-paid return label.
Our customer service team will need photos of any shipment or item that arrives damaged, so be sure to take photos as soon as you receive your order. Do not use any hardware item that arrives damaged or broken; we can not exchange used hardware items.
Email your photos of the damaged shipment to email@example.com or via our Contact Us page, and our customer service team will start the return & exchange process for you.
Many of the hardware products we sell have a limited warranty covering manufacturer defects. If there's a problem with your qualifying hardware item within 30 days of delivery, contact customer service at firstname.lastname@example.org or from our Contact Us page with a detailed description of the defect and photos showing the defect.
Our customer service team may ask you to perform a few troubleshooting steps in case your problem can be resolved. If we’re unable to resolve the issue with troubleshooting, we’ll email you a printable prepaid return label (domestic only) for your defective item and send you a replacement as soon as your return is received.
Replacement coils, replacement pods, and other consumable/disposable hardware items are not covered under this warranty.
Some hardware sold on Giant Vapes may have an extended or lifetime warranty for manufacturer defects provided by the manufacturer of the item. Please check the warranty card included with these items, or contact us for more information about specific manufacturer warranties.
We can not accept returns on Lithium-Ion or Lithium Polymer Batteries for any reason.
Giant Vapes offers wholesale pricing for many of the brands we carry, with the same commitment to fast shipping and superior customer service you've experienced with Giant Vapes retail.
Visit the Giant Distribution web site and set up your wholesale account at www.giantdistro.com! You can also call 855-482-7375 and dial ext. 3 for wholesale and distribution.
Giant Vapes is an online only store and does not have a retail storefront.
If you’re interested in selling your e-juice line through Giant Vapes, we’d love to hear from you! The best way to contact us is by filling out our Vendor Interest Form.
Please contact our customer support team if you have questions about vaping! You can call us at 1-855-482-7375 ext. 1, email us, or use the chat panel at the bottom of your screen! We’ve also got an extended and frequently updated FAQ that will have lots of information about e-liquids, hardware, and more!
Sales tax will be calculated for your order during checkout where applicable. Please note that some states require self-reporting of sales tax on items purchased online or from out-of-state, and the customer is responsible for accurately reporting and paying sales tax in these cases.
International orders may be subject to import taxes, duty fees, or other fees and taxes calculated during customs processing. The customer is responsible for paying these charges directly to the customs office or other state or local government agency imposing these fees.